Returns Policy

Thanks for shopping at Dravet Syndrome UK.

If you are not entirely satisfied with your purchase, we're here to help.



Once we receive your item, we will inspect it and notify you that we have received your returned item. We will immediately notify you on the status of your refund after inspecting the item.

If your return is approved, we will initiate a refund to your credit card (or original method of payment).

You will receive the credit within a certain amount of days, depending on your card issuer's policies.


You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable.

If you receive a refund, the cost of return shipping will be deducted from your refund.

Contact Us

If you have any questions on how to return your item to us can contact us by


You can call us on

01246 912 421


Direct Mail

Alternatively, you can contact the charity through our registered address:

Dravet Syndrome UK
PO Box 756
S43 9EB